FAQ

1. What types of necklaces do you sell? We offer a wide variety including minimalist chain necklaces, pendant necklaces, layered chokers, statement pieces, gold-plated chains, sterling silver options, gemstone accents, and versatile designs suitable for everyday wear, office, or special events.

2. Where do you ship to? We ship to all 50 states in the United States, including Alaska and Hawaii. International shipping may be available—please contact us for details.

3. What are your shipping options and times? We provide these reliable US shipping methods (business days, excluding weekends & holidays):

  • Express Shipping (3-6 business days): $20 – For faster delivery.
  • Free Standard Shipping (7-14 business days): $0 – Free on every order! (Most popular option)
  • Standard Shipping (7-14 business days): $10 – Economy choice.

Orders are processed and shipped within 1-3 business days. You'll receive a tracking number via email once shipped.

4. Do you offer free shipping? Yes! FREE SHIPPING (7-14 business days) applies to all orders—no minimum purchase required. We want shopping with Demolicion to be effortless.

5. How long does shipping take?

  • Express: 3-6 business days
  • Standard/Free: 7-14 business days Times start after processing. Delays can occur due to holidays, weather, or carrier issues.

6. What is your return policy? We want you to love your necklace! You have 30 days from delivery to return unworn, unused items in original condition (with tags and packaging) for a full refund (minus original shipping if not free). Return shipping is the customer's responsibility unless the item is defective or damaged. Email us at [your support email] to start a return.

7. How do I care for my necklace? To keep your necklace looking its best: Avoid exposure to water, perfume, lotion, sweat, or chemicals. Store in a dry place, preferably in the provided pouch or box. For silver pieces, gentle polishing with a soft cloth helps maintain shine. Gold-plated items may fade over time with heavy use—treat gently. Check the care instructions on your specific product.

8. Can I exchange for a different style or length? Yes, exchanges are welcome within 30 days (subject to availability). Contact us to arrange!

9. How do I track my order? Use the tracking link in your shipping confirmation email or log into your Shopify account. Reach out if you need help.

10. Still have questions? We're here for you! Email [your support email] or use the live chat—we usually reply within 24 hours.